Privacy Policy

What Personal Information Do We Collect?

When you create an account, make a purchase, or interact with our Services, we may collect:

• Your first and last name
• Business name
• Email address
• Phone number
• Mailing address
• Account credentials (for login purposes)
• Payment details (processed securely through Stripe; PocketLeads does not store full credit card data)

We may also collect technical information, such as IP addresses, browser types, device identifiers, and page visit data to improve our Services and user experience.

When Do We Collect Information?

We collect information when you:

• Register or create an account
• Subscribe to a product or plan
• Fill out a form or request support
• Participate in surveys or promotions
• Visit or use our website and related services

We may also automatically collect usage information through cookies or analytics tools.

How Do We Use Your Information?

We use the information we collect in the following ways:

• To create and manage your user account
• To process payments and manage subscriptions
• To provide customer service and support
• To improve our website, services, and product offerings
• To send emails regarding your account, orders, or updates
• To send marketing communications (only if you opt in)
• To maintain compliance with applicable laws and regulations

How Do We Protect Your Information?

We use Amazon Web Services (AWS) infrastructure and follow industry-standard best practices to protect your data. Key measures include:

• Hosting data in a secure, private Virtual Private Cloud (VPC)
• Restricting database access (non-public AWS RDS instances)
• Enforcing access control and encryption in transit (SSL/TLS)
• Regularly monitoring systems for security vulnerabilities

Payment transactions are processed securely through Stripe, and PocketLeads does not store or process full credit card information on its servers.

Do We Use Cookies?

Yes. Cookies are small files stored by your browser that help websites remember user activity and preferences. We use cookies for:

• User authentication — to keep you logged in
• Analytics — to understand traffic and improve our site
• Preferences — to remember settings and configurations

You can control or disable cookies in your browser settings, but doing so may affect site functionality or access to certain features.

If you turn off cookies, some areas of the site—such as login sessions or account features—may not function correctly.

Information About Third Parties (Lead Data)

In addition to the information we collect about our customers (described above), the PocketLeads Service includes data about third parties — individuals who appear in public records and other publicly available sources. This information forms the substance of the "lead" data we provide to subscribers.

Sources.

We compile lead data from publicly available sources, including but not limited to:

• County recorder, clerk-of-court, and assessor records (deeds, mortgages, liens, foreclosure filings)
• Probate court filings (petitions, inventories, dockets)
• Divorce and family court filings
• Eviction filings and depositions
• Published obituaries and death notices
• Other publicly available real-property and demographic data

Categories of information we may compile.

• Identifiers (name, mailing address, sometimes phone number, age, date of death)
• Property records (parcel ID, ownership history, valuation, mortgage and lien history)
• Court / case information (case number, filing date, type of proceeding, attorney of record)
• Family and relationship information disclosed in public filings (spouse, beneficiaries, representatives)

How we use this information.

We make compiled lead information available to PocketLeads subscribers, under the Terms of Service, for their internal real estate business use. We do not directly contact, market to, or solicit the individuals described in the lead data on behalf of subscribers. Subscribers are contractually required to comply with applicable consumer protection, telemarketing, and solicitation laws when using the data.

Source nature.

The information we compile is derived from public records and is not collected directly from the individuals it describes. We do not independently verify the accuracy of source records, and individuals are not given an opportunity to opt out at the point of original collection — but they may exercise the rights described below at any time.

Automated Processing and Artificial Intelligence

PocketLeads uses automated systems, including third-party artificial intelligence and document-processing services, to compile and enrich the lead data made available through the Service. These services may include:

• Optical character recognition / document AI (e.g., Google Document AI) to extract text from scanned public records
• Large language models (e.g., OpenAI) to extract structured fields such as parties, addresses, loan terms, and case details from public-record documents
• Geocoding and mapping services (e.g., Google Maps) to associate records with property locations
• Property valuation models and public economic-data APIs (e.g., FRED) to enrich records with market context

These automated processes are used to organize and enrich publicly available information. They do not make any decision about an individual that produces a legal or similarly significant effect — including, for example, decisions about credit, employment, housing, insurance, or eligibility for any benefit. Any such use is expressly prohibited under our Terms of Service. Subscribers who choose to contact individuals appearing in lead data do so based on their own independent judgment.

Inputs sent to AI service providers are governed by those providers' enterprise data-handling terms and are not used by PocketLeads to train any public model.

Do We Share Your Information With Others?

We share information only with trusted third-party providers who help us operate our business and deliver services, including:

• AWS — hosting and storage
• Stripe — payment processing
• Google Analytics — analytics and performance tracking

We also transmit minimal data (such as a sender's name or address) to mail delivery vendors like PostGrid or Stannp, but we do not sell, rent, or trade personal information for marketing or advertising purposes.

We may disclose information when required by law or to protect our rights, users, or the public.

Third-Party Links

Occasionally, we may include links to third-party services or resources. These external sites have separate and independent privacy policies. We are not responsible for the content or practices of those sites but welcome feedback regarding them.

Google and Analytics Tools

PocketLeads uses Google Analytics to understand site usage and improve user experience. These tools may use cookies to collect aggregated data about visits and interactions. This information is used solely for internal analytics and service improvement.

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA, which requires that websites clearly disclose how personal information is collected and shared.

• Users can visit our site anonymously
• Our Privacy Policy link includes the word "Privacy" and is accessible from our homepage
• You will be notified of any Privacy Policy changes on this page
• You can update your personal information by logging into your account

Do Not Track Signals:

We honor "Do Not Track" browser signals and do not track users or plant cookies when such mechanisms are active.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). This section describes those rights and how to exercise them, both with respect to information we collect from you as a customer and information we compile about third parties as part of our lead data product (described in the "Information About Third Parties (Lead Data)" section above).

Categories of personal information we collect.

As described in the sections above, we collect identifiers (name, contact details, account credentials), commercial information (subscription and billing records), internet/network activity (cookies, log data), general geolocation, and inferences. Through our lead data product, we may also process publicly available information from government records, which is excluded from "personal information" under CCPA where applicable.

Sources.

Customer information is collected directly from you. Lead data is compiled from public records and publicly available sources, as described in the "Information About Third Parties (Lead Data)" section.

Business or commercial purposes.

We use personal information to provide and improve the Service, process payments, communicate with customers, comply with applicable law, and make compiled lead information available to subscribers for their internal business use.

Sale or sharing of personal information.

We do not sell or share customer account information for cross-context behavioral advertising. We do make compiled lead data available to paying subscribers under contract; depending on how "sale" or "sharing" is interpreted under CCPA / CPRA, this activity may be characterized as a "sale" or "sharing." California residents may opt out of any such activity using the methods described below.

Sensitive personal information.

We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA / CPRA without offering you the right to limit such use.

Retention.

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights.

Subject to verification and any statutory exceptions, you have the right to:

• Right to Know — request the categories and specific pieces of personal information we have collected about you
• Right to Delete — request deletion of personal information we have collected about you
• Right to Correct — request correction of inaccurate personal information
• Right to Opt Out — opt out of the sale or sharing of your personal information
• Right to Limit — limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination — exercise these rights without discriminatory treatment

Submitting requests.

To submit any CCPA / CPRA request, email support@pocketleads.ai with the subject "California Privacy Request" and describe the right you wish to exercise. We will verify your request and respond within 45 days as required by law (with one possible 45-day extension where permitted). You may designate an authorized agent to make a request on your behalf, in which case we may require proof of authorization.

We will not discriminate against you for exercising any right under CCPA / CPRA.

Third-Party Behavioral Tracking

No. PocketLeads does not allow third-party behavioral tracking for advertising or profiling.

COPPA (Children's Online Privacy Protection Act)

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that data has been collected from a minor, we will promptly delete it.

Fair Information Practices

In line with U.S. Fair Information Practice Principles, PocketLeads will take prompt action in the event of a data breach:

• We will notify affected users via email within one (1) business day of confirming a breach
• We support the Individual Redress Principle, giving individuals the right to pursue enforceable legal rights against entities that fail to comply with privacy obligations

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act for commercial emails. We collect email addresses to:

• Send information and respond to inquiries
• Process orders and send updates
• Communicate product and service information
• Send marketing messages (only with consent)

We agree to:

• Not use false or misleading subject lines or addresses
• Identify messages as advertisements where applicable
• Include our business address in each message
• Honor unsubscribe requests promptly

To unsubscribe, use the link at the bottom of our emails or contact support@pocketleads.ai. You will be removed from future communications.

SMS Communications

If you opt in to receive SMS (text message) communications from PocketLeads, we may collect and store your phone number and engagement data (e.g., delivery confirmations).

• Use: Only for sending messages related to our services or updates
• Opt-In: You may opt in via forms or keywords that clearly request consent
• Opt-Out: You can opt out at any time by replying "STOP"
• Data Retention: SMS data is retained only as long as needed to comply with applicable laws
• Sharing: We do not share SMS subscriber data with third parties
• Charges: Standard message and data rates may apply

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information, please contact us at support@pocketleads.ai.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@pocketleads.ai.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

PocketLeads LLC

Managed by Stonehaven Partners LLC